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How will these fit someone with a wide foot?
Dear Sir/Madam, to choose a correct size, we kindly suggest that you can measure your foot length and width and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Near the size choosing place you could find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement. And please pay attention to the “please note” in description section on product page because this product needs customers to buy a bigger one size according to our size chart.
Any question, please leave a message here or contact our customer service by the link: https://www.newchic.com/Contact-Us-hc10.html
hello I would like to know if you have size 10.5 USA Men Mesh Breathable Elastic Lace Up Casual Sport Running Shoes
Dear sir/madam, due to manufacturer, we only have the available sizes listed in the size choosing section on the product page. Please kindly have a look on other similar item by searching the key words and the filters on our website.
Any question, please leave a message here or contact our customer service by below link:
Dear sir/madam, please follow the below steps to place an order:
When you find an item you would like to purchase, please select:
1. Color/style (if there are color/style options)
2. Size (if there are size options)
Then click “Add to Bag” to add the item into your cart. After you add the items in your cart, click the "bag icon" on the top right side and then click "continue checkout" to go straight to the check out page. Choose shipping address/shipping methods/payment methods, checkout your order and complete your payment.
More guidance for placing an order, please refer to the New user guide below:
If you still could not place order by following the guidance, please screenshot the problem and contact us by this link: https://www.newchic.com/Contact-Us-hc10.html
А если размер не подойдёт вернуть товар как
Dear sir/madam, for every order from Newchic has a 14-day return or refund guarantee. This entitles you to claim a refund or replacement within 14-days of receiving your items.
Here is the return&refund policy of Newchic:
Please kindly notice that due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on earrings, lingerie, underwear, swimwear.
If you want to return or exchange the item with quality or size problem, please contact us by checking these link: https://www.newchic.com/Contact-Us-hc10.html
We will check it carefully and then offer you a reasonable solution according to the return&refund policy.
Hola, ya efectué el pago, el mismo fue aceptado. Por qué, aún no me envian el priducto
Dear sir/madam, The total proceeding time for the order to reach to your is approximately the expected dispatched days plus the estimated shipping time. Shipping time is decided by shipping methods and countries.
About the shipping time of every method, please refer to the links:
For computer: https://www.newchic.com/shipping-methods-hc160.html
For mobile: https://m.newchic.com/help-center/shipping-method
The shipping time will be also indicated on the check out page. Please kindly check it.
And the expected dispatched days will be marked like "Expected dispatched in xxx business days" on the product page after choosing the size and color.
Any question, please leave a message here or contact our customer service by these links:
For personal computer: https://www.newchic.com/Contact-Us-hc10.html
For mobile: https://pwa.newchic.com/customer-service